Find your parcel

To find out where your parcel is, you need to contact the courier, fast freight or shipping company, or New Zealand Post.

As the New Zealand Customs Service doesn't store or track goods, we can't trace your parcel.

Overseas mail parcels arrive at the NZ Post International Mail Centre in Auckland where they are screened by Customs and the Ministry for Primary Industries.

New Zealand Post then delivers your parcel to you, but if they need further information from you, or you need to pay charges, they will hold your parcel and advise you by letter within about five working days. The letter will usually say the goods are awaiting Customs clearance, and enclose a Customs invoice. When you have responded with the information and/or payment, they will release your parcel.

Customs also licences ports, airports, and courier depots to hold goods awaiting Customs clearance, and they will usually advise you when your shipment arrives. In some instances, they will undertake the Customs clearance on behalf of the importer, usually for a fee.

Watch this video to find out why parcels are held for clearance and what you can do to make the clearance process easier.