- Start importing
- Prohibited and restricted imports
- Import animals
- Commercial ships and cruise liners
- Lodge your import entry
- Preferential tariff duty rates
- Customs exchange rates
- Import payments and refunds
- Deferred accounts for importers
- Deferred accounts for brokers
- Import forms and documents
- What is Excise?
- Apply for a licence
- Lodge your excise entry
- Claim excise duty remission or refund
- Pay excise duty and other charges
- Apply for excise duty credit or drawback
- Moving excisable items
- Changing, suspending or cancelling your licence
- Amend, surrender or transfer your licence
- Change your entry or payment timeframe
- Customs-Controlled Areas
- Excise forms and documents
From 1 October 2018 Customs will have a new Act. The changes mainly affect our business customers. Find out what this may mean for your business.
Find your parcel
To find out where your parcel is, you need to contact the courier, fast freight or shipping company, or New Zealand Post.
As the New Zealand Customs Service doesn't store or track goods, we can't trace your parcel.
Overseas mail parcels arrive at the NZ Post International Mail Centre in Auckland where they are screened by Customs and the Ministry for Primary Industries.
New Zealand Post then delivers your parcel to you, but if they need further information from you, or you need to pay charges, they will hold your parcel and advise you by letter within about five working days. The letter will usually say the goods are awaiting Customs clearance, and enclose a Customs invoice. When you have responded with the information and/or payment, they will release your parcel.
Customs also licences ports, airports, and courier depots to hold goods awaiting Customs clearance, and they will usually advise you when your shipment arrives. In some instances, they will undertake the Customs clearance on behalf of the importer, usually for a fee.
Watch this video to find out why parcels are held for clearance and what you can do to make the clearance process easier.