Send and receive items


Receiving (importing) items from overseas

All goods arriving from overseas by post and courier services are liable for Customs duties and charges when they arrive.

When buying goods online, check what type of things are prohibited - not allowed into New Zealand.

Importing prohibited goods is against the law and you may received a $400 fine.  You can also be fined if the contents of a parcel addressed to you does not match the description on the parcel declaration.

Sending items out of NZ

If you’re sending items out of NZ – ie not going with them – you must have a Customs export clearance for anything you’re exporting by:

  • fast freight (ie courier)
  • air
  • sea.

If you’re sending something by post, you only need a Customs export clearance if the package is:

  • worth NZ$1,000 or more, or
  • for commercial purposes.

Note: there are different rules for sending commercial vs personal items out of NZ.

You won’t need to pay GST and duty on an item you’re sending out of NZ for repair and return under warranty. You must be able to prove this.