Customs wins at Public Sector Excellence Awards 2017

The New Zealand Customs Service is delighted to be named as the winner of the Excellence in Regulatory Systems category of the Deloitte IPANZ Public Sector Excellence Awards 2017.

Across 10 categories, the awards recognise and reward outstanding performances and achievements in the New Zealand public sector.  

Customs was recognised for its Joint Electronic Verification System (JEVS) which provides further assurance over the origin of New Zealand goods exported to China.  The Awards judges said, “This was a really strong case study – across jurisdictions; technologically innovative; with tangible results.”

Customs CIO Murray Young said it was an honour to receive the award on behalf of Customs and the organisation is very proud of JEVS. 

“The ability to verify and validate the origin of shipments immediately is saving customs officials, at both ends, time and effort, allowing them to focus more attention on other border risks. For importers and exporters alike, there is now more certainty around clearance times and assurance that legitimate goods receive tariff preference under the 2008 New Zealand–China Free Trade Agreement.   

“Customs can also bring other trading partners on to this system, which will further increase assurance over exports to other markets. New Zealand is only the second country in the world to introduce such a system with China”.   

Customs had two nominations in the awards. As well as JEVS, its Trade Targeting methodology was a finalist in the Improving Public Value through Business Transformation category.  

The methodology is about streamlining risk assessment and decreasing the number of physical examinations needed. 

Since the 2000s trade volumes have grown significantly (57% alone between 2014 and 2016), leading to an increase in physical examinations – placing strain on Customs’ resources. 

To cope with growth, Customs initiated work in 2014 to improve its risk assessment capability. Existing data was analysed to generate insights to update, or create new, targeting rules to better identify risk. 

Streamlining risk assessment led to physical examinations almost halving over two years (29,000 in 2014 to 15,800 in 2015). In the same period, the interception rate of methamphetamine/its precursors increased by 56%, and the volume seized increased from 358kg to 1235kg.  

The ‘searching less but finding more’ approach saw $1.195 billion in social harm prevented in 2016, an increase of 378% from 2014 ($316 million).

Read the media release on our website.



7 July 2017

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The Customs rates of exchange for entries lodged on 25/09/2017 to 08/10/2017 (inclusive) to 09/10/2017 to 22/10/2017 (inclusive) are now available here.

The Customs controlled areas are available on the New Zealand Customs Service website.

For information and related forms and documents click here.

For the latest Customs vacancies please visit

You may find the following links useful: The Customs Brokers and Freight Forwarders Federation provides industry sector training, including courses offered through an arrangement with an accredited IATA training provider.

International Transchem Management (ITM), an IATA accredited training provider, also provides dangerous goods training to the freight forwarding industry. Email or call 09 489 5275 for further information on the courses on offer.

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