Contact Us

For enquiries please get in touch with our National Contact Centre (see details below). These numbers and email address are monitored from Monday to Friday, 7:00 am to 6:00 pm (excluding public holidays).

National Contact Centre



Free phone within New Zealand:

0800 428 786 (0800 4 CUSTOMS)​

Calling from Australia free phone:​

1800 301 861​

Calling from overseas: ​

+64 9 927 8036​

Fax within New Zealand:

09 927 8019

Faxing from overseas:​

+64 9 927 8019


Postal address:

New Zealand Customs Service
PO Box 2218
Wellington 6140

Customs may choose to record calls received on its 0800 428 786 number. For further information about this – see our Privacy page.

Customs offices

Customs offices are located throughout New Zealand, covering the main air and sea ports. Customs also has offices in Bangkok, Beijing, Brussels, Canberra and Washington DC.

Website feedback

If you have any feedback about this website, please email


The Customs rates of exchange for entries lodged on 11/09/2017 to 24/09/2017 (inclusive) to 25/09/2017 to 08/10/2017 (inclusive) are now available here.

The Customs controlled areas are available on the New Zealand Customs Service website.

For information and related forms and documents click here.

For the latest Customs vacancies please visit

You may find the following links useful: The Customs Brokers and Freight Forwarders Federation provides industry sector training, including courses offered through an arrangement with an accredited IATA training provider.

International Transchem Management (ITM), an IATA accredited training provider, also provides dangerous goods training to the freight forwarding industry. Email or call 09 489 5275 for further information on the courses on offer.

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Customs Release is the blog of the New Zealand Customs Service. It contains a range of information relevant to importers, exporters, travellers, and the general public.

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