New Zealand Customs Service is launching its annual goods client survey. This helps us to continually improve our service delivery at the border and our customers’ experience.
People who have had goods cross the border within the last 12 months, have been randomly selected to answer some questions on their experience of the service provided by Customs. This may have included having internet purchases delivered from overseas, paying GST and/or duty on imported goods, moving personal effects in or out of the country, importing or exporting goods, or acting in a customs broker role.
Participants are contacted by email only using the email address associated with their client code.